Customer Consultation Service Information
Membership Registration Guide
Welcome gift : Enjoy $ 15 Credit by joining KINDERSALMONㅣEarn points on each purchase : Get 5% credit of your order amount with every purchase.ㅣ-10% off on your second order
Spend over $ 500ㅣWelcome gift : Enjoy $ 15 Credit to spend on your next orderㅣEarn points on each purchase : Get 5% credit of your order amount on your purchaseㅣ1Exclusive collections : Enjoy exclusive collections and pieces | 3% off on orders over $ 100
Spend over $ 800 ㅣ Welcome gift : Enjoy $ 20 Credit to spend on your next order ㅣ Earn points on each purchase : Get 5% credit of your order amount on your purchase ㅣ Exclusive collections : Enjoy exclusive collections and piece ㅣ A birthday gift｜We’ll send you a reward to enjoy your birthday | A double-points order : Choose an order to get 10% credit of your order amount | 5% off on orders ovr $ 200
Spend over $ 1,500ㅣ Welcome gift : Enjoy $ 50 Credit to spend on your next order ㅣ Earn points on each purchase : Get 5% credit of your order amount on your purchase ㅣ Exclusive collections : Enjoy exclusive collections and pieces ㅣ A double-points order : Choose an order to get 10% credit of your order amount | 10% off on orders ovr $ 300
Spend over $ 3,000 ㅣ Welcome gift : Enjoy $ 70 Credit to spend on your next order ㅣ Earn points on each purchase : Get 5% credit of your order amount on your purchase ㅣ Exclusive collections : Enjoy exclusive collections and piecesㅣ A birthday gift : We'll send you a reward to enjoy your birthday ㅣ A double-points order : Choose an order to get 10% credit of your order amount ㅣ Personal styling : Contact us on +82-2-1833-9325 for a personal stylist ㅣ 15% off on orders over $ 500
Shipping & Delivery
- Once your payment has been cleared, A standard processing time of
- up to 3 business days is required for international shipping.
- Your order placed before 9:00 AM (KST) may be processed on the same day.
- Your delivery time may vary depending on the items due to a peak of orders. In this case, it may take up to 2-3 weeks to be processed.
Please note that All orders are delivered on Delivery Duty Unpaid (DDU) basis.
The recipient is responsible for paying all customers and clearance
related duty/tax, Which is based on the full purchase price for this order.
Exchange & Return-Return
KINDERSALMON has a 15-day return policy -You have 15 days from receiving your order.
As soon as you have decided you would like to return your order,
Please return it for a refund or exchange and let us know by email promptly.
You have 15days from the date you received your order to follow the below steps:
1. To return your order, please send it to our office. The Product(s) must be returned to: KINDERSALMON
14, Hanging-daero 40ga-Gil, Yongsan-gu 04382 Seoul Republic of Korea
All products must be returned in their original condition, with all protective materials in place and the tags attached.
Please be advised that KINDRSALMON does not provide prepaid return labels
for any returns unless the item is originally faulty.
Please ship the return package using a courier of your choice.
2. Email us at firstname.lastname@example.org and let us know your full name, order number and tracking number.
3. Once the return has arrived at our office, you will receive an email regarding the returned items.
Please note that refunds can take up to 10 working days to show on your
account due to varying processing times between payment providers.
Your bank may need extra time to process a refund after receiving the information from us.
If you are not fully satisfied with your order for any reason, Please return your items to us and place a new order at
If your order is not what you originally ordered or is faulty, please contact us by e-mail.
Your email must include photos of the part considered to be a defect.
After evaluating your request, we will offer you an adequate solution.
Your return label will be provided by KINDERSALMON if your order is originally faulty.
Offline Showroom InformationKINDERSALMON HANNAM SHOWROOM
33-5, Hannam-daero 20-gil, Yongsan-gu, Seoul
T. +82) 070-8836-4631
12:00 - 20:00 (MONDAY OFF)
RESERVATIONIf you have a prior reservation at the time of your visit, it may be difficult to respond, so we recommend that you make a reservation before visiting.
If there is a product you would like to wear, please let us know in advance. We will prepare. Thank you.
GANGNAM SHINSEGAE DEPARTMENT STORE 5F / KINDERSALMON
5F, 176, Sinbanpo-ro, Seocho-gu, Seoul
T. +82) 02-3479-1281 10:30 - 20:00 (Fri - Sun 20:30)