Frequently Asked Questions (FAQ)

PRODUCT

You can place your order via Guest Checkout.
However, You can discover exclusive benefits including free shipping worldwide service if you register with us.
We manage our stock of our website / store simultaneously.
Please be advised that stock may change in real-time in the case of the showroom with our walk-in customers.
Contact KINDERSALMON Hannam showroom (+82-70-8836-4631) and check the availability in advance
Before you visit for your convenience.
To get straight answers, please email us at cs@kindersalmon.co
If your order is not what you originally ordered or is faulty, please contact us by e-mail.
Your email must included photos of the part considered to be a defect.
After evaluating your request, we will offer you an adequate solution.
Your return label will be provided by KINDERSALMON if your order is originally faulty.

YOUR ORDER & SHIPPING

Once your payment has been cleared, A standard processing time of up to 3 business day is required for international shipping.
Your order placed before 9:00 AM (KST) may be processed on the same day.

Your delivery time may vary depending on the items due to peak periods / a high volume of orders and it may take up to
2 -3 weeks to be processed in this case.
Depending on the status of your order, You can cancel or modify only when your order is not in the packaging or shipment
phases. To cancel or modify your order, please log in to your account an navigate to the Account /
Order History tab and select the subject of your request.

You can also email us at cs@kindersalmon.co
Please note that KINDERSALMON has a 15-day return policy.
If your order has been dispatched or is in the shipment phase
Please return your items to us with the return & exchange form filled our.
KINDERSALMON offers free express delivery on any order for members.
Please note that  will be charged for shipping on orders under 0 for non-members.
Free shipping will be applied to your order at checkout.
Orders are delivered on Delivery Duty Unpaid (DDU) basis. It means the recipient is responsible for paying all customs and 
Clearance related duty/tax, which is based on the full purchase price paid for this order.
The recipient will be held responsible for international shipments which may be subject to import duties and taxes.
Please be advised that these charges are levied by the destination country and we do not have control over them.

RETURNS & EXCHANGES

KINDERSALMON has a 15-day return policy : You have 15 days from receiving
your order. As soon as you have decided you would like to return your order,
please return it for a refund or exchange and let us know by email promptly.
You have 15 days from the date you received your order to follow the below 
steps:

1. To return your order, please send it to our office. The Product(s) must be
returned to: KINDERSALMON
14, Hangang-daero 40ga-Gil, Yongsan-gu 04382 Seoul Republic of Korea
(+82) 1833-9325
All products must be returned in their original condition, with all protective 
materials in place and the tags attached. 
Please be advised that KINDRSALMON does not provide prepaid return labels
for any returns unless the item is originally faulty. 
Please ship the return package using a courier of your choice.

2. Email us at cs@kindersalmon.co and let us know your full name, order number
and tracking number.

3. Once the return has arrived at our office, you will receive an email regarding
the returned items. 
Please note that refunds can take up to 10 working days to show on your 
account due to varying processing times between payment providers.

Your bank may need extra time to process a refund after receiving the 
information from us.
1. You have decided to return your order after 15 days from receiving your order. 
2. The item(s) are returned without notifying us or requesting a return.
3. All protective materials are not in place and the price tags are detached.
4. The product(s) are not in their original condition.
5. Cancellation of purchase according to ‘Acts on Consumer Protection in
Electronic Commerce’ shall comply with relevant laws and legislations in regards
to affairs not mentioned in the Acts.
If you are not fully satisfied with your order for any reason, please return your items to us and place a new order at http://en.kindersalmonshop.com/

PAYMENT INFORMATION

KINDERSALMON accepts payment via PayPal and Eximbay (VISA, Master.
AMEX, JCB and Union Pay)
Please understand that other payment methods except these are 
Unavailable at the moment. 
Once your cancellation request has been approved, we will issue a refund to
The original method of payment.
It can take up to 10 business days to show on your account due to varying
Processing times between payment providers. Please not that your bank may
Need extra time to process a refund after receiving the information from us.

KINDERSALMON HANNAM SHOWROOM

An appointment is not required to visit our showroom.
However, using the fitting rooms may be restricted if there is a reservation
Customer at our showroom sine KINDERSALMON puts top priority on our
Customers with appointments.
For your convenience, please book an appointment through the link below
In advance before you visit.
http://m.booking.naver.com/booking/13/bizes/372290?theme=place&area
=plehttp%3A2F%2F
Please understand that any products ordered through our online website Cannot be picked up at our showroom directly due to our policy.
In the case of any refunds for all orders purchased at KINDERSALMON 
HANNAM, you must bring the receipt and the actual card used for your order.

Please be advised that any refunds cannot be processed over the phone
due to our privacy policy.

MEMBERSHIP BENEFITS

- Welcome gift  Credit by joining KINDERSALMON
-Earn points on each purchase 5% credit of your order amount with every
purchase
-10% off on your second order
Join our loyalty program and elevate your shopping experience with the 
exclusive rewards and benefits.
There are 5 tiers - Standard, Vip, Black, Premier, Ambassador.
Your level will be graded according to the actual payment amount on the 
1st every month.
Your loyalty year restarts every 12 months.
-Up to 10 USD can be used for an order with an actual payment amount of
Over 10 USD and under 60 USD
-Up to 25 USD can be used for an order with an actual payment amount of
Over 10 USD and under 60 USD and under 130 USD
-Up to 35 USD can be used for an order with an actual payment amount of
Over 130 USD and under 250 USD
-Up to 80 USD can be used for an order with an actual payment amount of
Over 250 USD and under 500 USD
-Up to 150 USD can be used for an order with an actual payment amount of
Over 500 USD and under 2000 USD

Your credit used for your order will be refunded if you return your order.
Please be noticed that it cannot be deducted from your actual payment
instead.
Due to our system, your credit points for your purchase will become available After 20days from receiving your order.

OTHER INQUIRIES

For any wholesale inquiries, please email us at info@kindersalmon.co
For PR, press, collaboration or creative content inquiries, please email us At pr@kindersalmon,co