Exchanges and Returns
KINDERSALMON has a 15-day return policy : You have 15 days from receiving your order.
As soon as you have decided you would like to return, please return it for a refund or exchange and let us know by email promptly.
You have 15 days from the date you received your order to follow the below steps:
1. To return your order, please send it to our office. The Product(s) must be returned to:
25-11, Hangang-daero 52-gil, Yongsan-gu
Republic of Korea
Please note that all products must be returned in their original condition, with all protective materials in place and the tags attached.
Your shipping costs will be excluded unless the item is faulty.
2. Email us at firstname.lastname@example.org and let us know your full name, order number and tracking number.
3. Once the return has arrived at our office, you will receive an email regarding the returned items.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Your bank may need extra time to process a refund after receiving the information from us.
If you are not fully satisfied with your order for any reason, please return your items to us and place a new order at http://en.kindersalmonshop.com/
- FAULTY PRODUCTS
If the item you received is not what you originally ordered or faulty, please contact us by e-mail.
After evaluating your request, we will offer you an adequate solution.
If you need any further information, please send an email to email@example.com